Privacy Policy

1. Introduction

Welcome to Arthephage ("we", "our", or "us"). We are an online bookstore and art-supplies e-commerce platform based in Tunis, Tunisia. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or place an order with us.

By using our services you agree to the practices described in this policy. If you do not agree, please discontinue use of the website.

2. Information We Collect

• Account information: name, email address, and password when you create an account.
• Order information: billing address, shipping address, phone number, and purchase history.
• Payment information: we do not store full card numbers. Payments are processed by third-party payment providers and governed by their privacy policies.
• Usage data: pages visited, search queries, cart interactions, and browsing behaviour collected via cookies and server logs.
• Communications: messages you send us through our contact form or email.

3. How We Use Your Information

• To process and fulfil your orders, including shipping and returns.
• To create and manage your account.
• To send order confirmations, shipping updates, and customer-support responses.
• To send promotional emails and newsletters, only if you have opted in.
• To improve our website, product catalogue, and user experience.
• To detect and prevent fraud or misuse of our services.
• To comply with applicable legal obligations.

4. Cookies and Tracking Technologies

We use strictly necessary cookies to keep your shopping cart active and to maintain your login session. We may also use analytics cookies (e.g. aggregated page-view counters) to understand how visitors use the site. You can disable non-essential cookies through your browser settings; however, this may affect some functionality.

5. Sharing of Information

We do not sell your personal data. We may share it with:

• Shipping carriers (name and delivery address) to fulfil your order.
• Payment processors to handle transactions securely.
• Service providers (e.g. email platforms, analytics tools) who act as data processors on our behalf under strict confidentiality agreements.
• Law enforcement or regulatory authorities when required by Tunisian law or a valid legal request.

6. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide you with our services. Order records are kept for a minimum of five (5) years for legal and tax purposes. You may request deletion of your account at any time (see Section 8).

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data in transit is encrypted via HTTPS/TLS. However, no method of transmission over the internet is 100% secure.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data (right to erasure).
• Object to or restrict certain processing activities.
• Withdraw consent to marketing communications at any time by clicking "Unsubscribe" in any email.

To exercise any of these rights, please contact us at contact@arthephage.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices and encourage you to review their policies.

10. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently done so, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of the page reflects the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: